On this Frequently Asked Question (FAQ) page you can learn information about our pioneer GPS Tracking Software, how to perform various mandatory tasks and also how to configure your account and your GPS Tracker devices, so you will get the most out of our software! The FAQ section is divided into certain categories that provide answers for our services. *Users with Manager privileges should also check the FAQ for Managers.  If you don’t find the answers you looking for, contact us and we will get back to you soon!

Search what you are looking for on the below search bar, or click on the FAQ categories to get started!


Pre Sales

In case you need any kind of support, you are welcome to use our contact page in order to reach our team! If you have a technical question, it is best to create a support ticket to our team by visiting this URL.

Category: Pre Sales
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Yes you can cancel your membership anytime you want, simply by sending us an email at contact@tracking-platform.com. If you have paid a membership on our software and you wish to cancel your membership the first 7 days you will get a full refund.

If you cancel your membership later than 7 days, a refund is not available.

Category: Pre Sales
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Our Tracking Software comes with 5 different maps, so you can choose the one you prefer the most! At the moment the following maps are available at our Tracking Platform Software:

  • Google Maps (Google Streets, Google Satellite, Google Hybrid, Google Terrain)
  • Bing Maps (Bing Road, Bing Aerial, Bing Hybrid)
  • Yandex Maps
  • Mapbox (Mapbox Streets, Mapbox Satellite)
  • OSM Map.
Category: Pre Sales
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In order to find the correct port for your GPS Tracker device, you have to check on our list of the supported GPS Tracker devices. There you can search all the GPS Tracker manufacturers that are supported by our Tracking Software.

Category: Pre Sales
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To create an account on our Tracking Software, simply follow the below steps:

  • Visit our Tracking Software homepage.
  • On the top right corner click the “SIGN UP” button.
  • Type your e-mail address and the security code.
  • Click the “Register” button.

Few moment later, you will receive the login details for our software!

Category: Pre Sales
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A demo account with real vehicles is available in order to offer you a taste of our tracking software. Click here to automatically login on our software as a demo user.

Category: Pre Sales
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In short, we would say a lot of things! What we offer you, is a pioneer real-time tracking software that supports all the GPS Tracker devices. Now you can add multiple GPS Tracker devices, from various manufacturers and view it all together on our platform. One platform all your GPS Tracker devices.

Category: Pre Sales
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Mobile Tracking

There isn’t any limitation, it depends on the membership plan you will purchase.

Category: Mobile Tracking
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If your tablet uses Android as its operating system, then it will work fine.

Category: Mobile Tracking
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If you want to download our mobile tracking and tablet tracking applications, simply visit our mobile tracking page and click the download buttons!

Category: Mobile Tracking
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You can use the live chat feature our tracking software offers, in order to communicate with the device (smartphone or tablet) you install our pioneer mobile tracking application. To start a live chat conversation, simply press the live chat icon from our software, as it shows below:

live-chat-feature-trackerway

Category: Mobile Tracking
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Yes, our mobile tracking applications require access to the Internet in order to send the location of the smartphone on our tracking software.

Category: Mobile Tracking
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Our secret mobile tracking application, you can locate and track a smartphone without the user knowing that is being monitored. The application will appear as a battery saver icon and once you open it nothing will reveal that it is a tracking application.In order to access the menu of the secret tracking application, you must tab 3 times at the top left corner as it is shown in the image below:

 

secret-mobile-tracking-trackerway

Category: Mobile Tracking
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Getting Started

With our pioneer mobile tracking applications, you can turn your Android smartphone into a GPS Tracker device! This allows you to track your smartphone from the web in real time, from any location in the world!

Category: Getting Started
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In order to view the route your vehicle has made (History Route), simply click on the gears icon next to the name of your device, hover over the “Show History” tab and then choose the time frame is better for your needs.

view-history-route-trackerway

Category: Getting Started
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In order to find the exact location of your GPS Tracker device, simply tick both of the boxes and the location of your vehicle will automatically appear on the map. This feature will work if you have many devices as well.

locate-gps-tracker-device-trackplatform

 

Category: Getting Started
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In order to create a sub user, click the “Settings” buttons just like it is shown below:

 

create_event_notification_track-platform.com

 

From the new window that will open, navigate to “Subaccounts” tab and then press the “+” icon which is located at the bottom left corner of the window (highlighted with red square).

create-sub-account-track-platform

 

The new window that will open is the place where you can create your subaccounts. From here you can create the username/password of your new user, set the expiration date of this new account, set privileges and also assign some vehicles, markers, routes and zones. In case you need any assistance, feel free to contact us!

create-sub-account-2-track-platform.com

Category: Getting Started
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Notifications alerts help you get notified instantly when a vehicle (or a set of vehicles) performs some actions like overspeed, geofence-out, lose connection with the server etc. In order to create a notification alert, click the “Settings” buttons just like it is shown below:

create_event_notification_track-platform.com

 

From the new window that will open, navigate to “Events” tab and then press the “+” icon which is located at the bottom left corner of the window (highlighted with red square).

create_event_notification_2_track-platform.com

 

The new window that will open is the place where you can create your notifications. Browse all the tabs in order to adjust the settings of your notification event. In case you need any assistance, feel free to contact us!

create_event_notification_3_track-platform.com

Category: Getting Started
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In order to edit the settings of your vehicles you have to access the “Settings” tab and the press the edit icon, exactly as it shows the image below:

 

settings-trackingplatform

Category: Getting Started
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In order to add/edit your personal details on your account at Tracking Platform, just click your name at the top right corner as it shows the image below, and once the “Settings” window appear, click on the “User Interface” option.

myaccount-tracking-platform

Category: Getting Started
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Step 1: Setup Zone.

In order to create a GeoFence zone from the login screen, navigate to “Places”, then go to “Zones” tab and finally press the “Add Zone” button. Zone properties window will appear. Enter the name of the zone and choose a color in which marker will be visible on the map.

create-geofence-zone-trackerway

 

Step 2: Draw Zone.

Using the cursor of your mouse, “click” on any geographical location you want to create the GeoFencezone, just like it is shown in the below figure.

trackerway.com

Category: Getting Started
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Our Tracking Software allows you to create various reports, directly driven from your vehicle(s). To create a report click on the button which is highlighted with red square in order to open the Report panel.From there you have the option to choose the type of report you want to create (highlighted with blue square), and perform various other tasks like scheduled reports to be sent automatically at your email address, retrieve information from your sensors etc.

create-reports-track-platform

Category: Getting Started
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While it is up to you to configure your account according to your needs, we suggest making the following configurations so you can get the most out of our software:

  • Configure your timezone.
  • Add your details to your account.
  • Set Fuel Consumption rate (see how).
  • Add sensors to your vehicles (if applicable).
Category: Getting Started
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There are multiple ways to add a GPS Tracker device at our Tracking Software. The easiest one is to press the red arrow button, once you login to your account. Once you click the red button, you will be requested to type the IMEI and a name for your device.

 

add-device-tracking-software

Category: Getting Started
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Extended Configuration

Our pioneer Tracking Software uses a complex algorithm, which is capable to provide 90% accuracy about the fuel consumption of your vehicles! You can make use of this feature, by simply adding the fuel consumption rate of your vehicles.

First of all, you have to open the settings of your vehicles, by pressing the “Settings” tab and then click the edit icon, exactly as it shows the image below:

settings-trackingplatform

 

Once the new window appear, navigate at the”Fuel Consumption” tab, which is highlighted with red square on the below image:

 

fuel-configuration-track-platform

 

In this new window, you can edit the fuel consumption settings of your vehicle!
Source: Here you can choose the source of the fuel consumption. We recommend using Rates.
Measurement: You can choose between litres and MPG. Default setting is l/100km.
Cost per liter: Here you add hte cost per fuel liter. On our example the liter costs 1,5euro.
Rates Summer rate (kilometers per liter): Here you type the consuption of your vehicle. In our example the vehicle consumes 7litre/100 km.
Rates Winter rate (kilometers per liter): Here you type the consuption of your vehicle in the winter months. In our example the vehicle consumes 7litre/100 km.
Winter from: Finally on the two last options you define when you want to count the winter rate (from which month of the year.)

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In order to connect the Ignition detection on our Tracking Software and learn when the engine of your vehicle is ON or OFF, you will have to follow the below instructions:

1) You will need to connect the Ignition cable of your GPS Tracker device (usually the yellow cable, DI1) at a cable of your car, which has power when the engine is ON (Please refer to the user manual of your device). We suggest to connect it directly to the ignition cable.

2) Once you have connected the proper cable, edit your GPS Tracker device (see how) and navigate on the “Sensors” tab.

add-sensor-track-platform

 

 

3) Press the “+” button which is located at the bottom of the window, and the below options will appear.

 

ignition-sensor-2-track-platform

 

 

4) Add a new Sensor by using the below options:
Name: Engine Status (you can write anything you want here)
Type: Ignition (ACC)Parameter: It depends on how you have connected your cables. However it will be one of the following options:
Autogeo
DI1
Type:
Logic
If sensor “1” (text): Engine ON
If sensor “0” (text): Engine OFF

Finally press the “Save” button and you have created a new sensor for your GPS Tracker device! You can view the sensors at the notification tab, as it is shown below:

add-ignition-sensor-track-platform

 

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Adding sensors on your GPS Tracker device will allow you to increase the capabilities and enhance the features your GPS Tracker devices provide you! Our pioneer Tracking Software accepts a variety of sensors, however, in the first place, your GPS Tracker device is responsible for providing us the proper details. Therefore it is crucial to enable all the appropriate I/O (input/output) sources of your GPS Tracker device, in order to provide the software all the required details in order to present the findings from your sensors.

We strongly recommend checking the user manual of your GPS Tracker device, before continuing on.1) On the GPS Tracker device you want to add sensors, click on the gears icon and then click on the “Edit” button.

 

edit-gps-tracker-settings-tracking-platform

 

2) On the new window that will appear, click on the “Sensors” tab and then click the “+” icon at the bottom left corner, as it appears on the figure below.

add-sensor-track-platform

 

3) On the new window that will appear (figure below) you will see the “Sensors Properties” window. From there you can add all the appropriate details about your new sensor.

 

ignition-sensor-2-track-platform

 

4) Hint: The sensors parameters depends on your GPS Tracker devices. A quick guide about the sensor parameters can be found here. If you need any further assistance about adding sensors on your account, contact us!

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The service maintenance feature is a very helpful feature that once it is configured, it notifies you when your vehicles need to undertake the service maintenance.

1) First of all, you need to add the current kilometers (or miles) your vehicle has. In order to do so, edit your vehicle settings (Figure 1, below).

edit-gps-tracker-settings-tracking-platform

 

2) Navigate to the “Service Tab” and click on the “+” located at the bottom of the window (highlighted with red square).

create-maintenance-alert-2-track-platform.com

 

3) Once you press the “+” button a new window will appear where you can set the service maintenance. From there you can configure the service maintenance feature according to your needs. For example, you can set the next maintenance to occur when the vehicle has made some specific kilometers, or when the engine has worked for some specific hours.

 

create-maintenance-alert-3-track-platform

 

4) Don’t forget if you want to get notified about the service, you will have to create a notification alert (see how)!

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View our YouTube FAQ videos: