Website visitors


Like most website operators, Track-platform.com collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Track-platform.com purpose in collecting non-personally identifying information is to better understand how Track-platform.com visitors use its website.

Our commitment to data protection

The General Data Protection Regulation (GDPR) is European Union legislation to strengthen and unify data protection laws for all individuals within the European Union. The regulation becomes effective and enforceable on May 25, 2018. As an EU business, founded and run by EU citizens, but also as people who value privacy, we are fully committed to being compliant with GDPR. This page lays out our commitment to data protection and makes transparent what data we store about our users. In the lead up to the arrival of GDPR we will be reviewing our data protection practices and those of the service providers we rely on. We will update this document regularly, but what will not change is our commitment to being fully compliant with GDPR and all best practices to ensure the privacy of our users.

Have questions?

Should you have any questions about this topic feel free to write to write to us at contact@tracking-platform.com or via our contact page.

What data do we collect?

On our website:

On our website we use Google Analytics to help us understand, in anonymized form, how the site is being used. We have set Google to automatically delete collected user data after 14 months (the minimum time Google allows). We also use various javascript libraries hosted on the Cloudflare CDN, please see Cloudflare’s privacy policy. To display maps on our demo page (and in the map view of our API results) we use Thunderforest. When registering for our free trial tier, you need to provide us with an email address. We need an email address so we can contact you regarding any changes to our service or, for example, to this privacy policy. We store the IP address you used when you register. We do this so we can detect when people try to abuse the service by registering for multiple accounts. In addition, at the time of registration we ask for (but do not require) a few other bits of information like name. We ask these questions so we can better help you get started with using our service. You answers are stored in a database and accessible to our employees. You can see the information you provided us with on your account dashboard. Our user database is encrypted and regularly backed up.. Registering for a free trial requires acceptance of our publicly available terms and conditions.

Customer/Financial transaction information:

If you become a paying customer (as opposed to just using our free trial) you will need to provide us with valid billing information. We will be able to see your name, billing address, email address, and VAT number (if you have provided one). We are not able to see your credit card number and any other financial information. As you would expect of any business, we of course share transaction data with our accountants and with the relevant tax authorities when we pay VAT and file our annual tax return.

Data Processing Agreement

Becoming a customer of our service implies acceptance of our Data Processing Agreement, unless otherwise explicitly agreed with us in writing.

Data deletion

Any user (paid or free-trial) can request to have their account deleted at any time, this can be done inside your account dashboard or by contacting us. Free trial accounts that have not been active (defined as having made at least one sing in their account dashboard) for three months are deleted automatically. For paying customers we of course have to keep records of all completed transactions for tax purposes.

Stay informed

Meaningful changes to this document will be announced on social media accounts and our blog.